['Privacy Policy\n\nAt Tranquil Essence Spa Ltd, the privacy of visitors to our online platform is of paramount importance. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our site and services, including massage therapy, facial treatments, aromatherapy, body scrubs, manicure & pedicure, and holistic wellness consultations. We are committed to ensuring that your personal information is handled in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR).\n\n1. Information We Collect \nWe collect personal information that you voluntarily provide when you register for services, make appointments, contact us, or interact with our online platform. This information may include your name, address, telephone number, email address, payment details, and any other information necessary to provide our wellness and beauty services effectively.\n\nAdditionally, we may collect technical data such as IP addresses, browser type, and usage data through cookies and similar technologies to enhance your online experience and for security purposes.\n\n2. Use of Your Information \nWe use your information to: \n- Provide, manage, and enhance our wellness and beauty services. \n- Process bookings, payments, and customer service inquiries. \n- Communicate important updates, offers, and service-related information. \n- Comply with legal obligations and enforce our terms of service. \n- Improve our website and offerings based on user preferences and feedback.\n\n3. Legal Basis for Processing \nWe process your personal data under the lawful bases defined by GDPR including: \n- Your consent, where you have agreed to receive marketing communications. \n- Performance of a contract with you, such as appointment booking and service delivery. \n- Compliance with a legal obligation applicable to our business. \n- Legitimate interests pursued by Tranquil Essence Spa Ltd, such as enhancing user experience and security.\n\n4. Sharing Your Information \nYour information is kept confidential and is not sold or rented to third parties. We may share your data with trusted service providers who assist in operating the online platform and delivering our services, provided they agree to keep it confidential and use it only for the specified purposes.\n\nWe may disclose information when required by law, or to protect the safety, rights, or property of our site, users, or others.\n\n5. Data Retention \nWe retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.\n\n6. Your Rights \nUnder GDPR, you have the right to: \n- Access the personal data we hold about you. \n- Request correction of inaccurate or incomplete data. \n- Request deletion of your data under certain conditions. \n- Object to or restrict processing of your data. \n- Request portability of your data in a structured, commonly used format. \n- Withdraw consent at any time where processing is based on consent. \n- Lodge a complaint with a data protection authority if you believe your rights have been violated.\n\nTo exercise any of these rights, please contact us at: \nTranquil Essence Spa Ltd \n27 Rosebery Avenue, Floor 2 \nBirmingham, West Midlands, B2 4QZ \nUnited Kingdom \n\n7. Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.\n\n8. Cookies and Tracking Technologies \nOur online platform uses cookies to improve functionality and user experience. You can configure your browser to block cookies, but this may affect the performance and features available on our site.\n\n9. Children’s Privacy \nOur site and services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children without appropriate parental consent.\n\n10. Changes to This Privacy Policy \nWe may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.\n\nBy using our online platform or services, you signify your acceptance of this privacy policy. If you do not agree with this policy, please do not use our services.\n\nTranquil Essence Spa Ltd is committed to protecting your privacy and providing a safe, transparent experience. For any questions regarding this privacy policy or your personal data, please contact us via our physical address noted above.', 0.0014904, 'gpt-4.1-mini']